NGN Office Hours
Do you need help with your building questionnaire? Do you have a question about device preparation? A general question about NGN? Leading up to your building’s migration you can use these office hours to speak to a member of our NGN technical team.
Mondays from 3:30 pm - 4:30 pm
Join the Monday sessions here.
Tuesdays from 9:00 am - 10:00 am
Join the Tuesday sessions here.
Community Resources
- Migration Phases & Outage Information
- Community Expectation Table - What Yale community members can expect to experience during a building migration.
- Device Preparation Steps - How to prepare your device for migration
- Quick Start Card (Windows) - Identify Your Device - Guide to identifying if your device is Yale-managed or not, and if not, steps you need to take to securely update to NGN.
- Quick Start Card (Mac) - Identify Your Device - Guide to identifying if your device is Yale-managed or not, and if not, steps you need to take to securely update to NGN.
- Quick Start Card (Windows) - Remote Desktop Connection - Guide to remote desktop connection post NGN migration.
- Quick Start Card (Mac) - Remote Desktop Connection - Guide to remote desktop connection post NGN migration.
- Quick Start Card (Mac) - Remap a Printer - Guide to remapping your Mac to a printer post NGN migration.
Technical Articles
- Linux users update to SecureW2 via these instructions.
- Securely update to NGN via SecureW2 if your workstation is not IT managed.
- Update Remote Access Settings in preparation for NGN.
- KB0024675 - Network Support: IP Address Requirements and Best Practices
- KB0024661- IP and DNS Support: Requesting a Static or Public IP AddressException